The last review on TripAdvisor..from Australia

Hotel Firenze was a five minute walk from the railway station which was such a bonus being that we were there to walk the Cinque Terra. The hotel ambience was stunning and the staff were very friendly and ever so professional. We were thrilled on entering our room - it was the best we had experience during our 9 week trip. I did request a room with a balcony and was told that other rooms in the hotel had renovated larger bathrooms but I still decided on the balcony - not that the view was great as during the day we were exposed to the train tracks but at night it was fantastic to sit outside and view the scenery of lit up houses on the hills at the back of La Spezia. The breakfast room at the top was gorgeous and the breakfast supplied was magnificent - everything one could want. There was also a little bar room for those who returned at the end of the day for a quiet drink and nibble. We could not fault this hotel and having travelled extensively within Australia for a wine company, this hotel would compare to many in Australia. I did hear an Australian couple complaining about the size of the lift but I think everyone who has travelled overseas knows the lifts are small and just accept what is available. Maria, the owner, a very charming lady, does everything within her power to ensure her guests are happy. She certainly sets a very high standard for the hotel and her staff. I did have a problem with the computer and internet but she offered me her own personal laptop - how generous!! We stayed at the hotel for 8 nights and on our departure to Milan at 4.00 a.m. we were presented with a breakfast parcel to take with us by Mauro. It contained everything we could possibly have eaten in the breakfast room.
What else can I say other than pay a visit to this hotel as you will absolutely love it - we did!!
My only disappointment was posting this review six months late - I had trouble with my password for Tripadvisor